If you have any technical issues please email us at



Shopping at RWR is very easy. Navigate to the product that you wish to purchase. Click on add to bag, this will add the product to your shopping cart.

Click on your shopping cart, then click on proceed to checkout. If you do not have an account with us, please enter your details. Otherwise, click on continue to shipping.

Verify all the details are correct, then click on continue to payment method. Enter your payment details, click on pay now. All done!




How do I know that my online purchase is secure? uses an encrypted SSL, which keeps your information secure while you’re making your purchase.

Why has my payment failed?

There are many reasons payment errors can occur and several steps you can take to resolve potential issues. Please review your personal credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method. If problems persist, please contact your bank. For any other issues or questions, please contact our customer service.

What payment methods does accept?

We accept all major credit cards Visa, MasterCard, and our RWR gift cards.




Do I need a RWR account to shop online?

No you can check out as guest. 

However, creating an account with us will make future purchases, returns, refund process much simpler.

How do I change my details of my RWR account?

Contact our support team at and update us with your new details. We will be update your profile for you. To expedite this process, please add Change Account Details to the email subject.

What if I forget the password for my RWR account?

Please click on "Forgot your password?" under the login box. Details on how to reset your password will be sent to the email linked to your account.


Book and sync calender appointment via Skype / Facetime or call back.

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