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ORDERS

 

How do I change or cancel my order?

It’s so simple! You can modify or cancel your order via logging onto your account on our site or email at info@rajawesrani.com.

What if I need to change my address?

If you would like to change your shipping address, contact us as soon as possible by email at info@rajawesrani.com, and we’ll have your address corrected as soon as possible.

What if my items are damaged or incorrect?

If you’ve received a damaged item, contact us immediate by email at info@rajawesrani.com with your order number, shipping address, and photographs of the damaged item. We’ll revert as fast as possible, and do all that we can to remedy the situation just for you.

If you’ve received an incorrect item, contact us by email at info@rajawesrani.com and we will get the correct order out to you as soon as we can.

I have yet to receive my order!

From time to time, packages can take longer than usual to arrive at their destination. If you have not received your order yet, please take the following steps:
First, check to make sure your order was shipped to the correct address.
Second, If your tracking number has not updated in several days, or if it shows the order as delivered and you haven't receive it, check with your local post office to see if they may be holding the order.
Contact us by email at info@rajawesrani.com if the above solutions do not work.

Will I receive the same product that I see in the photo?

Yes, other than products which are hand crafted in which there may be slight differences in the final product. 

Sending your order as a gift

RWR enables you to send an order to the recipient without the article’s prices listed, and with the option of adding a personalised message.

 

SHIPPING

 

Where do you ship from?

Majority of our orders are shipped from Australia. We do have some order which are shipped from India.

What are my shipping options?

All orders above AUD $100 receive free shipping. International orders will be managed by our freight forwarding partners- UPS, FEdex & DHL. Courier companies do not deliver to P.O. Box addresses, so we request you to provide a full street address with pin code / zip code.

Do you ship to USA and Europe

Of course we do. Standard shipping will be managed by DHL . For standard shipping, you can expect your goods 5 to 7 working days*  after your order is placed and paid. For quicker shipping, you can go with express shipping option.

*Please note we are experience delays in shipping depending on the desitnation the product is being shipped to due to COVID-19

What if I need my order fast? Can I pay for expedited shipping?

Yes. Contact us at info@rajawesrani.com for more information.

Where's my package?

Once your order has left our facilities, you will receive an email with your tracking number - you can follow your package as it makes its way to your doorstep. Tracking links may take up to 24 hours to activate.

How do I return or exchange an internationally shipped order?

To return or exchange an international order, (i) fill out our returns and exchange form, (ii) complete a commercial invoice, and (iii) arrange to have the order shipped back to us. We recommend that you use a trackable and insurable shipping method, such as UPS, FedEx, or DHL. When filling out the commercial invoice, refer to your RWR invoice for the value of the goods which you are shipping back to us. We honour full refunds for goods returned within 30 days after receipt. Please note that you will be responsible for all shipping fees, customs duties and taxes associated with your exchange or return. 

 

GIFT CARDS

 

How to purchase

Click on shop from the main menu. Gift Cards are found under the Gift header. Choose a value, and click buy now and it will be added to your cart.

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

Can I top up the balance of my gift card?

No. Gift cards are sold on a one-use only basis. A new gift card will be needed for further purchases.

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Loss of Gift Card

Please be careful and treat a Gift Card like cash as cards will not be replaced if lost, stolen or damaged.

  

Corporate Social Responsibility

Supporting Sustainable Business

RWR Industries Pty Ltd is an e-commerce fashion, clothing and accessories enterprise that operates globally having its headquarters in Australia. It deals with all varieties of fashion apparels for both males and females. The company is desirous of also taking on the goal of corporate social responsibility and has a noble vision to help the underprivileged. It will also take cognizance of factors pertaining to sustainability.

RWR Industries Pty Ltd has a burning vision and mission to benefit philanthropic organisations that operate to uplift and alleviate the lives of the poorer section of society .It is not a non profit organisation but a company with sound policies  in place and it wishes to benefit the wider community with the intention of doing noble deeds such as making donations for the greater good of all. It will identify these philanthropic organisations from the onset that it wishes to assist. There will be transparency and accountability to stakeholders and it will work with the highest degree of integrity so that stakeholders will have full confidence in its operation. The main thrust of the organisation is profit orientated but encapsulated within its policies is to embrace the Corporate Social Responsibility culture.

Corporate social responsibility (CSR, also called corporate sustainability, sustainable business, corporate conscience, corporate citizenship or responsible business) is a type of international private business self-regulation. It is interesting to note the current trends in this concept of Corporate Social Responsibility. Whilst in yesteryears it was possible to describe CSR as an internal organisational policy or a business strategy, the situation today is that various international laws have been developed and various organisations have used their authority to push it beyond individual or even industry-wide initiatives. While it has been considered a form of corporate self-regulation for some time, since the last decade or so it has developed considerably from voluntary decisions at the level of individual organisations, to mandatory schemes at regional, national and even transnational level. Since the 1960s, corporate social responsibility has become attractive to a range of businesses and stakeholders.

RWR Industries Pty Ltd will put into place in its internal policies the following initiatives.


SUSTAINABILITY

Whilst RWR Industries Pty Ltd is an organisation motivated to develop its business policies and grow as a company, it takes cognizance of the process of sustainability from the onset and puts into check its viability for long term goals. It will incorporate in its policies fluctuations of the world economy, keep abreast of current world and future world trends relating to its business to ensure its sustainability in a bullish and bearish market

Sustainability is the process of change, in which the exploitation of resources, the direction of investments, the orientation of technological development and institutional change are all in harmony and enhance both current and future potential to meet human needs and aspirations. The organising principle for sustainability is sustainable development, which includes the following interconnected domains: environment, economic and social. Sub-domains of sustainable development have also considered cultural, technological and political needs. Sustainable development, is the development that meets the needs of the present without compromising the ability of future generations to meet their own needs.

It was the Brundtland Report for the World Commission on Environment and Development (1987) that introduced the term of sustainable development.

Sustainability is a balancing act. The United Nation’s 1987 Report of the World Commission on Environment and Development: Our Common Future clarifies  that sustainable development meets the needs of the present without compromising the well-being of future generations.

The horizon of the concept continues to expand. In 2000, the Earth Charter broadened the definition of sustainability and included the idea of a global society “Founded on respect for nature, universal human rights, economic justice, and a culture of peace.”

To achieve these lofty goals, humans will have to re-examine their policies on:
Environmental protection.
Social responsibility.
Economic practice.

SUPPORTING SUSTAINABLE BUSINESS

Businesses now face a new paradigm. They are given the tall order to create long-term practices that do more to respect the environment, the well-being of employees and the prospects of future generations. Meanwhile, these same businesses are also expected to improve profitability, fund innovation and increase market share for current stakeholders.

Ideas surrounding these challenges, include:
Definitions of corporate sustainability.
Potential benefits to the environment and society.
Examples of sustainable businesses and their practices.

Have the fullest confidence that RWR Industries Pty Ltd have done their due diligence on  both the concept of Corporate Social Responsibility and Sustainability with its board of directors and have encapsulated both concepts in its decision making policies. They will see to it that methods are used to implement them. These factors will be something they will always be vigilant and diligent about. Stakeholders can have the fullest confidence in its sound internal policies that will from time to time be revamped in keeping with current world market trends. It will also implement an friendly environment and deal with environment friendly products.

CONTACT US

 

E-Mail

Do you have any queries or questions? Send us an e-mail at info@rajawesrani.com and we will reply to you as soon as possible.  

Appointment

Book and sync calender appointment via Skype / Facetime or call back.

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